Data Use Policy

This policy describes the methods we use to collect, store, use and protect your personal information. You accept this policy and consent to such collection, storage and use when you sign up to use any service offered by willstream.com on our website or through affiliated sites. This policy may be changed at any time by revising the version on our website, at the time the revision is posted. Any major changes to the policy will be preceeded by a notification e-mail sent to you fifteen (15) days prior to the change. After this notice, you will be considered as having expressly consented to all amendments to the policy.

Throughout this policy, we use the term 'information' to describe personal information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include any information that has been anonymized so that it does not identify a specific user.

How we collect your information

When you visit the Willstream website or use Willstream services, we collect certain information about you, including:

  • Your IP address, location and standard web log information
  • How you arrived at Willstream.com, and which pages you accessed
  • Logs of how you interacted with our service

When you register or engage with the site by either opening an account or using the service, we collect the following types of information:

  • Your contact information, name, phone number, email, etc.
  • Any information you choose to share on Willstream, such as messages to our partner businesses
  • Support history, when you chat with us or contact us offline
  • Your transaction information, when you make a payment to a partner.

When you are using Willstream services, we collect information about your transactions and other activities on our website and we may collect information about your access device for fraud prevention purposes

Occasionally, we may collect additional information from or about you from your contact with our customer support team via our online chat tools, phone, skype or other responses to our communication by e-mail

How we store personal information about you

When you access our website, we track how are website is used and place small files called 'cookies' on your computer. We put a 'session' cookie on your browser when you log into the site with your account, which helps us to recognize you if you visit multiple areas of the site during the same session, so that we don't have to ask you for your password on each page and if you leave the site to make a payment with a parter service or other service. There are also longer lasting cookies we use to store commonly used information and optimize your experience using the site, measure promotion effectiveness, and promote safety by mitigating risk and preventing fraud.

These cookies are encoded and encrypted so that only willstream.com can read and interpret the information stored in them. You may decline any cookie sent from our site, most browsers allow this in their configuration settings. Doing so, however, may impede your use of our website.

At no point is transaction related information, including Credit Card details, billing address, etc. stored anywhere on willstream.com, and are only collected by our PCI-DSS certified payment partners for the purpose of enabling your transaction, and retaining it for disputed transactions. This information is not stored anywhere, and we require you to enter your information for each transaction

How we protect your personal information

We store and process your personal information on our trusted servers. We protect it using industry-standard SSL processes and by maintaining electronic and procedural safeguards in compliance with applicable law. All data is data encrypted and we authorize access to personal information within Willstream only for those employees who require it to fulfill their job responsibilities.

How we use the personal information we collect

Our goal in collecting your personal information is to provide you with a safe, easy and efficient experience that best matches your needs. As such, we use your personal information to:

  • provide the service and support you request
  • process transactions and send notices to you about your transactions
  • resolve any disputes, collect fees and troubleshoot problems
  • prevent prohibited or illegal activities and enforce our user agreement
  • customize, measure, and improve our services and website layout
  • deliver meaningful and relevant marketing, service updates and promotional offers based on your preferences
  • compare information for accuracy and verify it with third parties
  • How we use your information for marketing

    We do not sell, rent or provide your personal information to third parties for their marketing purposes without your explicit consent. If you do not wish to receive marketing communications from us or participate in our ad-contextualization, you may indicate so by e-mailing us your account handle at support@willstream.com.

    How we share personal information with other parties

    We may share your information with service providers under contract with us who help us to provide our services in a safe, efficient and satisfactory way. Our contracts with them dictate that these service providers only use your information in connection with the services they perform for us and not in any way for their own purposes

    We may share your information with companies that we plan to merge with or be acquired by. Should this occur, we will require that the new combined entity follow this privacy policy with respect to your personal information, and if it could be used in any way contrary to this policy, you will receive notice.

    Information may be shared with law enforcement, government officials or other third parties when:

    • we are compelled to do so by a subpoena, court order or similar legal procedure
    • we need to do so to comply with local laws or credit card regulations
    • we believe in good faith that the disclosure of personal information is necessary to prevent physical harm, death or financial loss, to report suspected illegal activity, or to investigate violations of our user agreement, terms and conditions.

    In all other cases, we do not share your personal information with third parties without your prior consent,

    How you can access or change your personal information

    You can review and edit your personal information at any time by logging into your account and clicking the 'Edit Profile' link under your account in the header

    How you can contact us about privacy questions

    If you have any questions or concerns regarding this policy, you should contact us directly at support@willstream.com, or by writing us at Willstream, Attn: Privacy, 711 Bay St., Suite 1514, Toronto, ON, Canada, M5G 2J8.

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